Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

During periods of high demand, processing times may be slightly longer. We appreciate your patience.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

  • United States: 5–10 business days

  • International: 10–20 business days (varies by destination)

Delivery times are estimates and not guaranteed.

International Shipping

We ship internationally to most countries. Please note:

  • Customs, duties, and taxes are not included in the item price or shipping cost.

  • These charges are the customer’s responsibility and vary by country.

  • We are not responsible for delays caused by customs clearance.

Order Tracking

Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

Delays & Lost Packages

We are not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs processing

  • Incorrect or incomplete shipping addresses

If your package appears lost or has not arrived within the expected timeframe, please contact us at support@aventideisngs.com, and we’ll do our best to help.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the item.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the item and packaging

We’ll make it right as quickly as possible.